Cancellation & Refund Policy
Clear policies on cancellations, course refunds, and payment resolutions at incrito.
Refund & Settlement Summary
Last Updated: July 28, 2026
1. Overview
At incrito, operated by Shrestha Cloud Solutions Pvt Limited ("Company", "we", "us", "our"), we strive to ensure a high-quality experience for all participants across our hackathons, workshops, webinars, masterclasses, and educational programs.
This Cancellation & Refund Policy outlines the terms and conditions under which cancellations are allowed, refunds are processed, and financial adjustments are made.
2. Event & Workshop Cancellations
A. Participant-Initiated Cancellations
- Cancellations requested 48 hours or more before start time: Eligible for a full refund minus any nominal payment processing charges, or 100% transfer credit to a future event/workshop.
- Cancellations requested within 48 hours of event start: Non-refundable, as session seats, mentor allocations, and infrastructure resources are pre-committed.
B. Organizer-Initiated Cancellations
In the rare event that incrito or Shrestha Cloud Solutions Pvt Limited cancels or indefinitely postpones an event, workshop, or webinar, enrolled participants will be offered a 100% full refund or a free transfer to an upcoming session of equal value.
3. Digital Courses & Self-Paced Materials
For digital courses, downloadable content, or self-paced learning modules:
- Fees are generally non-refundable once digital course content or video streaming has been accessed or downloaded by the user.
- If you encounter persistent technical issues preventing access to the course, and our technical support team is unable to resolve the issue within 72 hours of notification, a full refund will be issued.
4. Duplicate Payments & Technical Errors
If your card, bank account, or UPI handle is debited multiple times due to a technical delay or network error during payment checkout on our platform:
- The duplicate charge will be automatically identified and reversed by our payment gateway system.
- If a duplicate payment is not automatically reversed, please notify us at Support@incrito.com with transaction references. Verified duplicate payments will be refunded in full.
5. Refund Processing & Timelines (Razorpay Integration)
All refunds approved by Shrestha Cloud Solutions Pvt Limited are remitted through our authorized payment partner, Razorpay Software Private Limited, back to the original mode of payment used during checkout.
Standard Refund SLA:
Once approved, refunds are initiated immediately and typically take 5 to 7 working days to reflect in your original payment account (Credit Card, Debit Card, Net Banking, UPI, or Wallet), depending on your issuing bank's settlement cycles.
6. How to Request a Refund
To request a cancellation or refund, please follow these steps:
- Send an email to Support@incrito.com from your registered email address.
- Set the subject line as: "Refund Request - [Order / Transaction ID]".
- Include the following details in your email body:
- Full Name of Participant
- Registered Mobile Number (080 6964 0220 / registered phone)
- Name of Workshop / Course / Event
- Razorpay Transaction ID or Payment Reference
- Reason for Refund Request
Our support desk will review your request and respond within 24 to 48 business hours.
7. Corporate Contact Details
For any questions or support regarding cancellations and refunds, please reach out to us:
Shrestha Cloud Solutions Pvt Limited
Brand Name: incrito
Support Email: Support@incrito.com
Support Phone: 080 6964 0220
Operational Address: HSR Layout, Bangalore 560102, Karnataka, India
Judiciary Jurisdiction: Bangalore, Karnataka, India
Refund & Cancellation FAQs
Clear answers on refund timelines, Razorpay processing, and cancellation policies.